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Genesys Cloud CX: Scripting Certification Sample Questions (Q34-Q39):

NEW QUESTION # 34
By default, scripting doesn't have a separate data type for decimals.

A. False
B. True

Answer: B

Explanation:
By default, Genesys Cloud CX scripting does not have a separate data type specifically for decimals. Instead, decimals are typically handled as numbers within the existing number data type. This means that decimal values can be used, but they are not explicitly differentiated from integers by a distinct data type in the scripting environment.
References:
* Genesys Cloud CX Scripting Data Types Documentation.

NEW QUESTION # 35
Select the correct tab to add multiple pages to your script.

A. 0
B. 1
C. 2
D. 3

Answer: D

Explanation:
To add multiple pages to your script in Genesys Cloud CX, you would use the tab indicated as number 3 in the provided image. This tab provides access to the components and functionalities needed to manage and navigate between different pages within a script.
This is essential for creating scripts with complex flows that require the user or agent to navigate through multiple stages or sections within a single interaction.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 36
When should you consider using custom templates in the Genesys Cloud script editor?

A. To create a one-time script without reuse.
B. To create multiple scripts with similar requirements.
C. To enable advanced features within the script.
D. To store visual elements like graphics.

Answer: B

Explanation:
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
References:
* Genesys Cloud CX Scripting Templates Documentation.

NEW QUESTION # 37
Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer's first name on the script page. Help him by choosing the correct syntax.

A. Outbound.First Name
B. ((Outbound.First Name))
C. {(Outbound.First Name)}
D. {{Outbound.First Name}}

Answer: D

Explanation:
In Genesys Cloud CX, when creating custom scripts, the correct syntax to display dynamic data, such as a customer's first name, involves using double curly braces {{ }}. This syntax is used to reference data variables within the script.
* {{Outbound.First Name}}: This syntax correctly refers to the "First Name" attribute from the Outbound object in the script. When the script is run, this placeholder will dynamically display the customer's first name based on the data provided in the Outbound Campaign.
Using the correct syntax is crucial for ensuring that the data is pulled correctly and displayed as intended in the script.
References:
* Genesys Cloud CX Scripting Documentation.

NEW QUESTION # 38
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you've selected the correct component or container.

A. Validate
B. Debug
C. Container
D. Nesting Indicators

Answer: D

Explanation:
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and components nested within each other, Nesting Indicators are a helpful feature to ensure that you have selected the correct component or container. These indicators visually show the hierarchy of components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized within the script, ensuring that modifications are applied to the correct components.

NEW QUESTION # 39
......

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Keith Ford Keith Ford

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